A suggestion box on every table
Most diners will not tell a server that the food was cold.
They smile, pay, and say it later, online or to their friends.
Give them a private way to tell you while they are still at the table.
The problem
Plenty of people avoid any kind of confrontation. A manager visiting the table gets "everything was lovely", even when it was not.
When diners do complain, it is often in a public review, after they have left, and too vague to act on.
A busy floor team cannot catch every slow order or noisy corner, and nobody writes down what they did hear.
Where to put it
"What could we do better?"
A QR code that opens your suggestion box. Customers can tell you about the food, the service or the music, in private.
"How was your meal tonight?"
Five faces, one tap, and an optional note. Run one per location and see which one is slipping.
"What should we add to the menu?"
Regulars post dishes they want and vote on each other's. You mark them Planned, Doing or Done.
Start in three steps
- Claim your free suggestion box and print the table cards or posters it comes with.
- Put the QR code on tables, menus and the bill.
- Read messages as they arrive, reply, and fix the problem while the customer still remembers it.
Questions
Will this put negative reviews online?
No. Messages are private between the customer and your restaurant. Nothing is published, except ideas you approve on an ideas board if you add one.
Can we see which location a message is about?
Yes. On the Business plan each location can have its own box and QR code, and its messages can go straight to that manager.
What if a customer writes in another language?
Every message comes with an English version underneath.
What does it cost?
Your suggestion box, its link, QR code and posters, and reading and replying are free, always. The Business plan, $19 a month per business, adds smiley boxes, ideas boards, your team and your brand.
Free to start. $19 a month for more.
Your suggestion box, its link, QR code and posters, and reading and replying are free, always.
The Business plan adds smiley boxes, ideas boards, your team and your brand.
Also for: Shops · Online stores · Hotels and rentals · Clinics and salons · Schools and colleges · Churches · Gyms and studios · Libraries · Factories and warehouses · Microsoft Teams and Slack · Events and workshops · Websites · Employees and staff