Fix it before checkout, not after the review
Guests rarely call the front desk about a noisy room or weak Wi-Fi.
They mention it in the review, after they have gone.
A QR code in the room lets them tell you while there is still time to fix it.
The problem
Without an easy way to speak up during the stay, small problems are saved for a public review later.
Feedback that arrives after departure can only be apologized for, not fixed.
A heating problem told to the night receptionist may never reach maintenance.
Where to put it
"Is anything not right with your stay?"
A QR code on the desk or the key card. Guests tell you privately, any time of day.
"How is your room?"
One tap on a face. A sad face on night one is a problem you can still fix.
"Housekeeping, breakfast, maintenance"
Separate boxes whose messages go to the right team, and someone else is told if nobody replies in time.
Start in three steps
- Claim your free suggestion box and print a card for each room.
- Put the QR code in rooms, at reception and in the welcome email.
- Reply during the stay. Guests see your answer on their private link.
Questions
Can guests use it at night?
Yes. It is a web page, so it works any time. Messages that need attention are flagged, and on the Business plan can come to a phone by text.
What about guests from other countries?
They can write in their own language. Every message comes with an English version underneath.
Is it public?
No. Messages are private between the guest and your hotel.
What does it cost?
Your suggestion box, its link, QR code and posters, and reading and replying are free, always. The Business plan, $19 a month per business, adds smiley boxes, ideas boards, your team and your brand.
Free to start. $19 a month for more.
Your suggestion box, its link, QR code and posters, and reading and replying are free, always.
The Business plan adds smiley boxes, ideas boards, your team and your brand.
Also for: Restaurants and cafés · Shops · Online stores · Clinics and salons · Schools and colleges · Churches · Gyms and studios · Libraries · Factories and warehouses · Microsoft Teams and Slack · Events and workshops · Websites · Employees and staff