Find out why clients stop booking
Clients rarely say it in the chair.
They are polite, they pay, and they simply do not book again.
Ask them privately after each visit, and they will tell you why.
The problem
Many clients would rather not book again than tell you something went wrong.
A new client who leaves unsure is the easiest one to lose, and the least likely to say so.
A rushed appointment, a surprise on the bill, a result that changed from last time: all things you could fix if you knew.
Where to put it
"Anything we could do better?"
A QR code clients can use while they wait or after they leave.
"How was your visit today?"
A link in your reminder or follow-up message. Five faces and an optional note.
"One box per stylist or therapist"
Messages go to the right person, so feedback about one person reaches them, not the whole team.
Start in three steps
- Claim your free suggestion box and put the QR code at reception.
- Add the link to your follow-up text or email after each appointment.
- Reply to every unhappy client, before they book somewhere else.
Questions
Is it private for my clients?
Yes. Only your business reads their messages, and you never see their email address. Replies reach them through us.
Can feedback go to the right stylist or practitioner?
Yes. On the Business plan each box can go to specific people on your team.
Do clients need to download anything?
No. It opens in their phone's browser.
What does it cost?
Your suggestion box, its link, QR code and posters, and reading and replying are free, always. The Business plan, $19 a month per business, adds smiley boxes, ideas boards, your team and your brand.
Free to start. $19 a month for more.
Your suggestion box, its link, QR code and posters, and reading and replying are free, always.
The Business plan adds smiley boxes, ideas boards, your team and your brand.
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