A suggestion box for your library
Patrons notice the broken printer and the noisy corner long before staff do.
They want books and events you do not have yet.
Give them one easy place to tell you, and answer them.
The problem
A comment card in a box at the desk may not be read for weeks, and the patron never hears back.
Book requests, event ideas and building problems arrive in one pile, and nobody can see what is popular.
Many people would rather not raise a complaint at the desk, especially about another patron or a member of staff.
Where to put it
"How can we make the library better?"
A QR code at the desk and a link on your website. A name is never required.
"What should we add next?"
Patrons suggest titles and events and vote on each other's, so you can see what is wanted most.
"How was today's event?"
Five faces and an optional note after story time, a workshop or a talk.
Start in three steps
- Claim your free suggestion box and print the poster it comes with.
- Put the QR code at the desk and by the computers, and add the link to your website.
- Reply to every message. Patrons read your answer on their private link.
Questions
Can each branch have its own box?
Yes, on the Business plan, and messages can go to that branch's staff.
Can patrons see what others have suggested?
Only on an ideas board, and only the ideas you approve.
What if a patron writes in another language?
Every message comes with an English version underneath.
What does it cost?
Your suggestion box, its link, QR code and posters, and reading and replying are free, always. The Business plan, $19 a month per business, adds smiley boxes, ideas boards, your team and your brand.
Free to start. $19 a month for more.
Your suggestion box, its link, QR code and posters, and reading and replying are free, always.
The Business plan adds smiley boxes, ideas boards, your team and your brand.
Also for: Restaurants and cafés · Shops · Online stores · Hotels and rentals · Clinics and salons · Schools and colleges · Churches · Gyms and studios · Factories and warehouses · Microsoft Teams and Slack · Events and workshops · Websites · Employees and staff